Shipping policy
Delivery Information
We’re delighted to offer FREE shipping on all orders.
We currently deliver to the United States, Canada, UK, Australia, France, and Germany. For shipping to other countries, please contact our support team.
After placing your order, please allow 24–48 hours for processing. Once shipped, you’ll receive a notification with your tracking number so you can follow your package every step of the way.
Estimated Delivery Times:
| Country | Shipping Time |
|---|---|
| United States | 5–10 business days |
| Canada | 5–10 business days |
| Australia | 5–10 business days |
| UK | 5–10 business days |
| France | 7–12 business days |
| Germany | 7–12 business days |
Our promise: No matter where you are, Ruffuna ensures you receive your pet essentials reliably and promptly.
Order Tracking
As soon as your order ships, we’ll send an email with a tracking link. Please allow up to 48 hours for tracking details to activate.
If you don’t receive your tracking email within 3 business days, feel free to reach out to us.
Returns & Exchanges
We want you (and your pet) to be completely satisfied.
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Items can be returned within 30 days of delivery.
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Products must be unused and in their original condition.
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Once approved, you’ll receive a refund for the full order amount minus return shipping.
For more details, check out our Return Policy.
Contact Us
Have questions? We’re here to help.
Click here to contact our support team, and we’ll get back to you as quickly as possible.